Reversing invoices/ credit notes

Reversing invoices/ credit notes

Credit notes

Invoices CANNOT be edited, cancelled or reversed. The only 'Adjustment' to the transaction is to raise a CREDIT NOTE on all or part of the original invoice.

• Once again, press INVOICE HISTORY, and search for the invoice you want to credit by using the Browse function. When the correct INVOICE PREPARATION AND PRINT screen appears, press REISSUE, and select CREDIT NOTE or CREDIT NOTE (AUTO-MATCHING) from the DOCUMENT RE-ISSUE screen that opens. The choice selected will then print after clicking OK.

Choosing INVOICE will repeat the original invoice, and NOT REQUIRED will exit the screen

NOTE: Auto matching means the Credit Note will be automatically matched with the invoice selected in Back Office 'Debtors Credit Allocation'. We strongly advise using this option where possible when creating credit notes for the EXACT amount relating to original Invoices issued

NOTE: The number sequence of Credit Notes are generated automatically in Travelog.